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Like many, you may dread getting your car serviced! Some liken it to a trip to see the dentist for a root canal. You are concerned about getting ripped-off, taken advantage of. You fear having a long wait for you car to get serviced. You know they’re going to find 10 more things wrong with the car than what you already know. In sum, you dread getting your car serviced because of poor service excellence. You want to be respected, treated fairly, and given great service but you believe such a place only exists in your dreams.
What are the most important lessons or principles a father should impress upon his son? Reading the story of king David’s life in the Old Testament, I ran across his final words to his son Solomon. It’s a passage rich in wisdom for today.
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”Can you take a quick look at this issue?” (A quick looks turns into several hours and quite a few phone calls, and still no resolution.) “We need a simple method to organize this dimension of our business.” (The actual result involves months of work, an system involving several people, and new, custom software.) “We’re having trouble with Joe’s department. They’re complaining about being kept out of the loop.” (Talk about icebergs! It turns out this involves conflict management, selfish motives, poor communication, ineffective leadership, …)
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It’s likely that you have a smart phone. If so, have you ever seen the message “Warning – Low Battery?” On my iPhone, it usually says “Low Battery – 10% of battery remaining.” Or 20% or 5%. It’s annoying and beneficial at the same time. I like to know I’m about out of battery so I can recharge. This is beneficial but it’s also annoying because I see it so often. Even though I try all the “tricks” to extend my battery life, it seems like I’m always looking for a place to recharge my battery.
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OK, your organization – or should I say, the key players within your organization – are now ready and willing for the change. They understand the change and they buy into the change. Now what? The third stage in implementing organizational change is to formalize the change.
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